FAQ

The fastest way to make your car rental reservation is to use our online reservation system at the main page. Of course you can always contact us for further information, at info@akureyrirentacar.is.

The rental price includes:

• All standard vehicle insurances, including third-party liability insurance and accident insurance for the driver and the owner.
• Collision Damage Waiver (CDW) with a predetermined amount of own risk.
• Unlimited mileage, or if this is not the case, the clear number of km included, with the cost of each extra km.
• 24% VAT Tax.
• 24/7 road assistance, every day of the year.
• Theft Protection – you won’t be liable for any damage to your rental vehicle if it gets stolen; but it is worth remembering that Theft Protection doesn’t apply to any personal items that you may have left in the vehicle.

We offer:

• Collision Damage Waiver (CDW) – included in the rental price
• Super Collision Damage Waiver (SCDW)
• Gravel Protection (GP)
• Sand & Ash Damage Waiver (SADW)

All you need is:

• a valid Passport for the designated driver as well as any additional drivers
• a valid driver’s license for the designated driver as well as any additional drivers
• a valid Credit card (Visa/Mastercard)

• The Lessee/driver of a passenger car or a jeep has to be at least 20 years old and driver license held for at least one year.
• The Lessee/driver of a luxury car has to be at least 25 years old and driver license held for at least one year.

No, but the credit card holder does has to be present.

Yes, but we will need to see the driver’s license and he has to be at least 20 years old.

Yes, additional charges apply when rental vehicle will be driven by more than one person.

If paid online we accept all major credit and recent debit cards via a safe payment site at Valitor. If booked via e-mail or phone and the payment will be made at pick-up we can accept all cards and cash.

Of course, just fill in our search form on the home page and press “search”. There you will see the prices of the cars we have available at the given time.

Yes, we allow you to cancel your online reservation and we charge no cancellation fees.

You can easily and quickly cancel your car rental booking by sending us an e-mail at info@akureyrirentacar.is.

Following refund conditions apply:

• If you cancel the booking 30 days or more before pick up time, you get 100% refund of what you have already paid.
• If you cancel the booking 7-29 days before pick up time, you get 50% refund of what you have already paid.
• If you cancel the booking 0-6 days before pick up time, you get no refund of what you have already paid.

You always get our best rates if you order and pay online, using a credit or recent debit card. You will be sent from our site a safe payment site at Korta.

If you wish to pay with cash at pick-up, please send us an e-mail at info@akureyrirentacar.is.

If you make your reservation with our online booking system you get 10% discount on all of our cars, if you book for a week or more.

If you are planning to stay for a long time we can always make you a special offer. Please send us your travel plans at info@akureyrirentacar.is or give us a call at +354 611 5666.

No, we’re sorry but we need a valid credit card to make the booking.

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. All of the payments you make online, and your card information, go through a safe payment site at Korta.

No, you can book a car for as little period as one hour. But since the amount of work we have to do, including cleaning and servicing the car, is the same whether you rent it for some hours or over night, we do need to charge for a whole day.

Yes, you can see our list of accessories and their prices here.

Please call +354 611 5666 for Akureyri rent a car | Icelandcar road assistance service and 112 for the Icelandic National Emergency Service.

Call 112 (Icelandic National Emergency Service).

In the event of a collision or accident, the renter shall immediately notify the appropriate police authorities as well as Akureyri rent a car | Icelandcar of the incident, and the renter may not leave the scene before the police have arrived.

Our vehicles are supplied with a full tank of fuel and you should return the vehicle with a full tank. Otherwise, you will be charged for missing fuel at the end of the rental. Our rates do not include fuel. Refuelling charge applies.

You should return your car at the location you have agreed with Akureyri rent a car | Icelandcar, so we can inspect the car for damages and fuel sufficiencies. Please, have all necessary papers for the rental car with you.

Icelandic F-roads are mountain roads which are marked with an F, for example F210. F-roads are only suitable for 4×4 vehicles. Therefore, if you intend to drive on F-roads make sure you book a 4×4 vehicle.

F-roads are not allowed for passenger cars. The reason is that F-roads are not regularly maintained and therefore there can be big holes or large rocks on the road that can damage the under body of the vehicle which can result in a very high cost for the lessee.

Yes, Kaldidalur valley (road 550), Kjalvegur (road 35) and Jökulhálsleið (road 570) are only suitable for 4×4 vehicles even though not marked with F.

The renter is responsible for all parking tickets and fines for traffic violations so please be careful.

No, but we do offer delivery at your hotel or accomodation within the city of Akureyri.

No. The driving licence is mandatory for renting a vehicle, as Icelandic laws require every driver to have them ready when driving.

Smoking is prohibited in all of our vehicles, if this is ignored a cleaning fee will be charged.